On June 11, we’re rolling out a subscription auto-renewal program for customers who purchased through our eCommerce site after July 10, 2017.
We created the auto-renewal program with one goal in mind: to make doing business with us easier. Most of our customers renew their licenses each year, and we have heard from many of you that a manual renewal process is less than ideal. With auto-renewal, you no longer need to worry about when your product‘s subscription expires or take steps to keep your product active. We’re making this process transparent for you.
We also understand that a subscription auto-renewal program isn’t for everyone. At any time during the life of your subscription, you can easily opt-out of auto-renewal. There are three easy ways for you to unsubscribe from the auto-renewal program, if you choose:
- The order confirmation email you received when you first purchased your product from our eCommerce store has a link to manage your subscription. You can opt-out of auto-renewal from that link.
- In your Tenable® account, you can also opt-out of auto-renewal at any time. On the “Manage your Account” page, on the right side next to your activation code, you’ll see a link that says “cancel auto-renewal.” Click the link and follow the prompt to opt-out. Note: If you’re not enrolled in auto-renewal, you’ll simply see a link that says “Renew” and you can easily manually renew your subscription anytime from here.
- 30 days before your license expires, you’ll receive an email from us indicating that we’ll be renewing your subscription the following month. That email will include a link to manage your subscription, where you can easily cancel your auto-renewal.
No matter which option you choose, canceling your auto-renewal subscription will not impact your existing license or current subscription. You will still have access to your licensed products for the length of your subscription, and you can manually renew your license at any time in the future.
We are laser focused on providing you with a great customer experience, from building great products to making it easy to work with us, and are always listening to your feedback to make our customer experience even more awesome. As always, our doors and ears are open, so if you have any questions or suggestions, we’re always happy to hear them. Contact us at: support@tenable.com.
Thank you for being such great customers!